Privacy policy

Last updated: September 24, 2025

At Ivory & Olive, we care as much about your privacy as we do about creating beautiful, intentional spaces. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us online or in-store, subscribe to emails or SMS, or otherwise interact with our Services.

Please read this carefully. By using our website or Services, you acknowledge that you have read and understood how we handle your information as described here.

Personal Information We Collect

When we say “personal information,” we mean any information that can identify you or be reasonably linked to you. Depending on how you use our Services, we may collect:

  • Contact Details: Your name, billing/shipping address, phone number, and email address.
  • Financial Information: Payment card details, billing information, and transaction confirmations.
  • Account Information: Your username, password, and preferences.
  • Transaction Information: Items you view, add to cart, purchase, return, or exchange.
  • Communications: Any information you include when contacting us (e.g., customer service inquiries).
  • Device & Usage Information: IP address, browser details, cookies, and how you interact with our Services.
  • SMS Data: If you opt in to receive text messages, we collect your phone number and cart activity (via cookies or plugins) to send order updates, cart reminders, event announcements, and promotional messages.
  • Location Information: If you enable location-based services, we may collect your device’s approximate location to provide localized promotions, shipping rates, or notifications. You can disable this in your device settings at any time.

Sources of Information

We may collect information:

  • Directly from you (when you make a purchase, sign up for emails/SMS, or contact us).
  • Automatically (through cookies, analytics, or your device when you use our Services).
  • From service providers (such as payment processors, shipping partners, or marketing platforms).
  • From third-party partners (such as social media or advertising platforms).

How We Use Your Information

We use personal information for the following purposes:

  • To Provide and Improve Our Services: Fulfilling your orders, processing payments, managing returns, and creating a personalized shopping experience.
  • Marketing & Advertising: Sending promotional emails, showing you ads, and tailoring product recommendations.
  • SMS Marketing: If you have opted in, we may send text messages with order updates, cart reminders, promotions, or event announcements. Ivory & Olive’s website uses cookies to keep track of items you put into your cart, including when you abandon your cart. This information may be used to determine when to send cart reminder messages via SMS.
  • Security & Fraud Prevention: Authenticating accounts, detecting fraud, and securing transactions.
  • Communications: Providing customer service and responding to inquiries.
  • Legal & Compliance: Complying with laws, responding to legal requests, and enforcing our policies.

How We Share Information

We may disclose your information in these situations:

  • With Shopify (our ecommerce platform), vendors, and service providers who help operate our store (e.g., payment processors, shipping carriers, analytics, IT support).
  • With business and marketing partners to show you relevant advertising (subject to your rights to opt out).
  • If required by law, legal process, or to protect our rights and users.
  • In the event of a business transfer (e.g., merger or sale).

SMS Opt-In Data: Text messaging originator opt-in data and consent will never be sold or shared with unaffiliated third parties. We may share this information with our SMS service provider (such as Klaviyo) solely for the purpose of delivering text messages on our behalf.

Relationship with Shopify

Our store is powered by Shopify. Information you provide may also be shared with Shopify and used in accordance with their Privacy Policy. Shopify may process data for fraud prevention, personalized advertising, and platform improvements.

Your Rights & Choices

Depending on where you live, you may have rights such as:

  • Access / Know: Request a copy of the information we hold about you.
  • Delete: Request deletion of your information.
  • Correct: Request corrections to inaccurate information.
  • Portability: Request transfer of your information to another service.
  • Opt Out: Request to opt out of the “sale” or “sharing” of your information or targeted advertising.
  • SMS Consent: Opt out of SMS at any time by replying STOP to our messages.
  • You can manage communication preferences via unsubscribe links in emails, SMS reply options, or by contacting us directly.

Global Privacy Control (GPC)
 Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/.

Other than the Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.

Cookies & Tracking

We use cookies and similar technologies to keep track of your cart, including when you abandon it, remember preferences, analyze traffic, and provide targeted advertising. You can control cookies through your browser settings, but disabling them may limit functionality.

Children’s Data

Our Services are not directed to children under the age of majority. We do not knowingly collect or “sell” the personal information of minors under 16.

Security & Retention

We take reasonable steps to protect your personal information, but no system is 100% secure. We retain data only as long as necessary to provide Services, comply with legal obligations, and resolve disputes.

International Transfers

Your information may be processed outside your country of residence, including in the United States. Where required, we use standard contractual clauses or similar safeguards for cross-border data transfers.

Changes

We may update this Privacy Policy to reflect changes in our practices. Updates will be posted on this page with a new “Last Updated” date.

Additional Information for California Residents

Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA/CPRA):

  • Right to Know what personal information we collect, use, disclose, and/or sell or share.
  • Right to Delete personal information we maintain about you, subject to legal exceptions.
  • Right to Correct inaccurate personal information.
  • Right to Opt Out of the “sale” or “sharing” of your personal information for targeted advertising.
  • Right to Non-Discrimination for exercising your privacy rights.

You can exercise these rights by contacting us at info@ivoryolivedecor.com. If you visit our website with the Global Privacy Control (GPC) signal enabled, we will automatically treat this as a request to opt out of sale or sharing for the device and browser you used to visit our site.

California Online Privacy Protection Act (CalOPPA)
As required by CalOPPA, we agree to the following:

  • Users can visit our site anonymously.
  • Our Privacy Policy link includes the word “Privacy” and is easily found on our website (typically in the footer).
  • Users will be notified of any Privacy Policy changes on this page.
  • Users can change their personal information by logging into their account or contacting us directly at info@ivoryolivedecor.com.
  • Do Not Track (DNT): We honor DNT signals. Other than Global Privacy Control (GPC), we do not recognize other “Do Not Track” signals that may be sent from your browser.
  • Third-Party Behavioral Tracking: We do not allow third-party behavioral tracking beyond the uses disclosed in this Privacy Policy.

Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or your information, please contact us:

Email: info@ivoryolivedecor.com
Address: Ivory & Olive, 24847 Del Prado Avenue, Dana Point, CA, 92629, US